FAQ

Signed CDs are personally signed by Peter Hollens on the case cover with a permanent pen and arrive without plastic wrap.

Unsigned copies arrive sealed in plastic wrap.

No. Everything in our store is a physical CD or vinyl record. Music licensing doesn't allow us to sell digital versions of cover songs, so we don't offer downloads or single tracks.

You can find Peter's music on Spotify, Apple Music, Amazon Music, and other streaming platforms. If you can't find a specific track or album, email store@peterhollens.com and we'll send you a link.

Our orders don't include digital downloads, so nothing is missing. See the question above for where to stream or buy Peter's music digitally.

For anything about an order, email store@peterhollens.com. For non-store messages, email peter@peterhollens.com or text +1 (541) 240-8847.

Albums usually ship within 2 business days. Some merchandise is printed on demand and takes longer. You'll get tracking by email when your package leaves.

Eligible U.S. orders qualify for free Economy Shipping. Checkout will confirm whether your order qualifies and show any shipping or handling fees before you pay.

Yes, via USPS First Class International. You're responsible for any duties, taxes, or customs fees charged by your country.

Estimated ship dates are listed on the product page. We hold orders until every item is ready to ship together. If you'd rather receive in-stock items now, email us and we'll split the shipment.

Yes, if the item is unused and in the condition you received it (packaging intact, unworn for jewelry). Email us first. We ship the new item once the original arrives.

Yes. Email store@peterhollens.com with photos of the damaged item and the outer shipping box, and we'll replace it.

Email us first. We'll reply with the current return address and instructions. Returns sent without contacting us can't be processed.

Yes, as long as it hasn't shipped. Email store@peterhollens.com.

Yes. Email store@peterhollens.com before your next billing date and we'll take care of it. Boxes that have already shipped can't be cancelled, but they're covered by our 30-day guarantee.

Yes. Gift cards have no processing fees and can be applied to anything in the store. Gift cards themselves can't be refunded.