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We stand behind every album we sell. If you're not completely satisfied, email us within 30 days of delivery and we'll refund your purchase price, less shipping. No hassle, no hard feelings.
Please email store@peterhollens.com before sending anything back. Our support team will confirm your order, check eligibility, and give you the current return address and instructions. We can't accept returns that arrive without a prior email.
Once we receive and inspect your return, we'll email you to confirm it arrived and let you know whether the refund is approved. Approved refunds go back to your original payment method. Most post within 5 to 10 business days, depending on your bank or card issuer.
If it's been more than 10 business days since we confirmed your refund and you still don't see it, check with your bank or card issuer first, then email store@peterhollens.com and we'll track it down.
We replace items that arrive damaged or defective. To exchange an undamaged item for something else, email us first. The item must be unused and in the condition you received it, and we'll ship the replacement once the original arrives.
You're responsible for return shipping unless the return is due to our error. Shipping costs aren't refundable. For returns over $75, we recommend a tracked service or shipping insurance, since we can't refund a return that doesn't reach us.
